Benjamin Faust

Chicago, ILL.

Cell: (773) 567-0193 | Email: itsbenfaust@gmail.com

 

Certifications: CompTIA NT+ COMP001004887212.

 

Continuing Education Micro-Train Technologies; CCNA/CCVP certificate candidate, MCSA, MTM Technologies; Citrix,

Healthcare Standards: HL7 and HIPAA.

Instructor Lead Cisco CCNA, VMware vCenter, Server, MS Server 2008, CUCM Platforms7-9.

Classes

Soft Skills:Budget Management, Cost Reduction Analyst, Change Management Documentation, Presentation and Group Facilitation, Customer Service, Excellent Written and Communication Skills Help-Desk Support, Staff Training, Cisco exam candidate.

Technical Skills:RIP, RIPv2, EIGRP, OSPF, IPv4, TCP/IP, DHCP, DNS, NAT, SAP/ERP platform support, EMR/EMH platform support. Project Management, Cisco Prime  Wireless Controllers. Cisco IOS, Cisco Call Manager and Unity, VOIP technology SIP, H232.(Smart Net) Contract Management, Cisco 6500, 3600 and 3700 series Switches, Cisco 2800; 2900 series Routers LAN and WAN Support RDS, ESXi, VMWare, XenServer,  Physical and Virtual Platform Migrations.. HP ProLiant DL and G7 series Servers, MS Server 2000–2012, Active Directory, Exchange, Windows 7-8, Vista, XP.EMC-(NAS), Mobil Device support, Buffalo Tera-Station, Acronis, Symantec, Solar Winds, Computer Associates  and BMC Service Desk Solutions, P.0.S Commercial systems support.

Work History:CONSULTING

Hot Soup Productions 05/2002- present

Digital Networks Management and Consultants.

Network Systems Engineer

o Support and Maintain digital computer networks commercially.

o Network Design Deployment and Vendor Contract Management.

o Established new offices, satellite locations and support space to be applied to existing network infrastructure.

o CUCM, Domain Active Directory, MS Exchange and VMware Support to Windows environments.

o Created agency infrastructure design for AFWIAM, a global rescue agent of children trafficking out of Africa.

o Collaborated with AL Raby Foundation to produce documentary, (The Chicago freedom Movement),

o Deployed POS infrastructure for several retail chain stores.

o Support to VOIP solutions for Commercial Non-Profit and Chicago Charter Schools.

o LAN and WAN environment upgrades and end-user support.

 

PROFESSIONAL BACKGROUND

Sentinel Technologies/ Pregis Innovative Packaging              03/2015 – 01/16

Fortune 500 Global Packager and Systems Developer.             

Contracted Network Engineer

Contracted for support to VOIP platform. Manage projection of infrastructure expansion. Telecom Services Platform administrator (Call Manager/Unity) Agency Cisco Smart-Net analyst.

o Support for SAP HANA business objects for Telecom services and providers.

o Project manager for Network infrastructure expansion and support for satellite offices nationally

o Telecom vendor and services manager, strategic cost reduction of 13% during last fiscal quarter.

o WAN/LAN support engineer (3600 series switches: 1800 2800 2900 series routes, 7900 series Cisco VIOP devices).

o Manage Cisco VOIP, Conference Calling systems; (Live-Ops, Call Tower, Level-3); administer users, devices, and upgrades, (Cisco Any Connect remote access).                                   

 

Robert Half Technologies/Rehabilitation Institute of Chicago               08/2014 – 10/2014

RIC‘s assets mass more than $400 million Annually

 Contracted Network Engineer

Contracted to manage layer 2 network platform and devices; Administration of Cisco Call Manager and Unity phone systems, Project Management related to agency infrastructure connectivity of remote locations, reliability testing, help desk staff and end user support.

o Managed Cisco Call Manager Cluster’s ver. 8.6; 9.0.1.

o Cisco Prime Infrastructure, (Wireless Controller).

o VIOP and Layer 2 Cisco Networks engineer.

o Project management and network connectivity, configuration validation testing.

o Satellite offices support to platform and all devices (6500 3600 3700 series PoE switches).

o Asset management solutions and enumeration; Solar Winds network monitor and BMC service desk express.

o Smart Net contract management and support.

o  LAN and WAN end user support.

 

Micro-Tech USA08/2012 – 11/ 2013

Computer Network Services Manager

Network Administrator

Contracted to manage Cisco Call Manager phone system, digital dispensing solution (Addictions Management Systems) and migration to Virtual Platforms. Supported HDRI’s (Human Resource Development Institute) IT applications and systems for Illinois, Alabama, Massachusetts, and Nevada.

o Program VOIP equipment, Cisco Call Manager/ Unity, Agency’s digital VOIP network.

o Managed agency satellite locations WAN links, Fall-over connections. Both on and off network infrastructure.

o Created processes for RDS groups and Network resources. Increased dispensing productivity by 75%.

o Deploy and program infrastructure devices. Cisco switches, SAN, VMware Hosts 4.-5.5 hosts, an array of end user devices.

o LAN and WAN internal support to layer 3.

o Managed User objects, in Active Directory, CUCM/Unity, MS Exchange 2010 and AMS. Environments.

 

Human Resource Development Institute (HRDI)               05/2000 – 8/2012

A $127 Million health care service provider

Senior Network Administrator / Cisco Network Systems Administrator

Managed and supported critical applications. IT development opportunities for (HRDI’s) Human Resource Development Institute. Supported HDRI’S VOIP systems for Illinois, Alabama, Massachusetts, and Nevada. Staff training, Server Platform and Directory users Support. Subject matter Expert on Agencies Network infrastructure.

o Created an automated coding module for AMS (Addiction Management System). This system increased cash flow and reduced the Medicaid billing cycle.

o Executed cost reduction initiatives by deploying VMWare, Citrix and multifunction device solutions. Reduced support cost by 32,000 per month.

o Lead the deployment and use of SIP (Session Initiation Protocol) as agencies VOIP technology.  Telephone and network/cloud computing cost were reduced by $24,000 per month.

o Manage technology project teams to complete office moves, consolidations, and real estate initiated projects.

o LAN and WAN end user support (Cisco 2800/2900 series routers; 3600 series PoE switches: 7900 series VIOP devices.

o SAN and VMware deployments with support.

o Managed procurement and licensing for Cisco networking equipment, Smart-Net, and application support.

o Eliminated outsourcing of data backups by deploying an in-house de-duplication system.  Saved $87,000 per year.

o Network Support Team Manager.

 

References:Available upon request.